Johnson & Johnson

Contact Center Specialist with German

5 days ago

  • Praha
  • 35 000 - 40 000 Kč/month
  • Full-time

Johnson & Johnson

Contact Center Specialist with German

  • Praha
  • 35 000 - 40 000 Kč/month
  • Full-time

What you are supposed to do

As the Contact Center Specialist, you will be supporting J&J employees from German speaking countries and helping them with all inquiries related to employee programs and services, policy, process, and procedures including technology navigational support.

  • Receiving HR or Procurement related inquiries from J&J employees via multiple channels (phone, email, fax, web-form, chat), clarifying the need, answering the inquiries and assisting in the resolution of concerns
  • Fully documenting all cases in case management application
  • Escalating complex transactions for resolution or contact with third party vendors as appropriate.
  • Escalating client service issues to Contact Center Team Lead, supervisor or manager as necessary

Contact Center Specialist with German

Your skills

  • Fluent knowledge of English and native/fluent level of German
  • Excellent customer service skills
  • Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance
  • Strong organization skills and attention to detail
  • Ability to prioritize workload and provide timely follow-up and resolution

What you can gain

  • A challenging and interesting job in one of the biggest global healthcare companies
  • An opportunity to make an impact with your actions
  • Possibilities for own further development and growth
  • Many opportunities to participate in different projects and drive our growth further
  • Motivating remuneration and annual bonus

And there is more....:

    • 5 weeks of vacation
    • Home office
    • Flexible working hours
    • Meal vouchers
    • Sodexo Cafeteria
    • Life and accident insurance
    • Pension contribution
    • 8 weeks fully paid parental leave
    • Contribution for language study
    • Contribution for Prague public transportation
    • Contribution for illness leave
    • MultiSport Card
    • Referral Award
    • Refreshment in the workplace
    • Sick days
    • Company gym and free fitness lessons
    The benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits.

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