Senior Hosting Service Specialist

7 days ago

  • Praha
  • Full-time

DHL Information Services

Senior Hosting Service Specialist

  • Praha
  • Full-time

What you are supposed to do

Would you like to be part of DHL IT Services? We are currently looking for a colleague, who will join our hosting services team. You will be responsible for the end to end delivery of selected Hosting Services provided by IT Services to DPDHL entities / corporate functions. You will also act as an IT service owner and recovery manager coordinating service restoration efforts and communicate/escalate to business partners and IT Services management.


What you will do
  • Work with project managers, provide feedback and guidance on implementation of future hosting services
  • Assist in advising and influencing business clients and customers at management level regarding the delivery, costs, availability and functionality of services and systems and develops effective partnerships with them. Responsible for management of customer expectations and stakeholder management in close cooperation with the relevant account and product managers
  • Balance the need to pro-actively improve the service provided, with the everyday need to meet the SLA and keep customer confidence despite the multiple priorities of a fast paced working environment

Senior Hosting Service Specialist

Your skills

    • Knowledge of top DPDHL business applications
    • Customer focus
    • Effective communication with strong influencing and relationship building skills
    • Strong ability in decision making
    • Technical background in various platforms

What you can gain

  • lots of benefits

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