Accenture Operations

CS Technician

69 days ago

  • Praha
  • Full-time

Accenture Operations

CS Technician

  • Praha
  • Full-time

What you are supposed to do

  • Provisioning of IT support services to end-users (2nd level of IT support; end users are supported both on-site or remotely) based on actual SLA document 
  • Troubleshooting of IT related incidents, escalation/cooperation with other internal/external groups as appropriate 
  • Accurate issues documentation and tracking, and monitoring the problem to ensure a timely resolution - processing user request, provisioning the information about the solutions/progress (ticketing application – Service Now) 
  • Ability to analyze existing systems and make proactive recommendations for improvements
  • Adherence to Accenture / IT processes and policies (maintain Accenture values and policy)
  • Documentation maintenance (manuals and training materials creating/updating, email communications awareness – e.g. Tech Alerts) • Reporting activities
  • Other duties and tasks delegated by supervisor
  • Member of Czech Technology Support team, which provides IT support services to Accenture employees (internal client)



CS Technician

Your skills

  • Knowledge of workstation HW – advanced (expert)
  • Deep technical knowledge of Windows 10 – advanced (expert) 
  • Knowledge of other Microsoft operating systems (including server OS) – basic (medium)
  • Servers, network & voice systems (PSTN/VoIP) – intermediate
  • Knowledge of TCP/IP protocols and commands required as well as basic knowledge of networking components (switch, HUB, router etc.)
  • MS Office 2016 required (user level of knowledge) 
  • Knowledge of helpdesk application/information system – advanced (expert)
  • Diagnostic and analytical skills for software and general IS application knowledge, troubleshooting of network problems/operating systems/application problems 
  • Other requirements (not mandatory): o  basic knowledge of IT Service Management framework o  knowledge of Juniper JunOS o  knowledge of Citrix environment 
  • Good interpersonal and communication skills
  • Strong customer focus, service oriented attitude, cool-tempered 
  • Ability to multitask - Sense of urgency; maintain a positive attitude
  • Team player

What you can gain

    • Position in the world’s leading global company
    • Professional growth based on performance
    • Continuous training
    • Wide range of benefits – 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance etc.
    • If you are interested in working with us please send us your resume and short application letter. By providing us your personal data in your CV, you have allowed Accenture to process and file your CV in the HR database. Your personal data will be used for the internal HR needs of Accenture only. At the same time you confirm herewith that the personal data as stated in the CV you have sent to us is true and accurate.

Results for