Johnson & Johnson

HR Contact Specialist with French

93 days ago

  • Praha
  • Full-time

Johnson & Johnson

HR Contact Specialist with French

  • Praha
  • Full-time

What you are supposed to do

As the Contact Center Specialist, you will be supporting J&J employees from French-speaking countries and helping them with all inquiries related to employee programs and services, policy, process, and procedures including technology navigational support.

You will have the following areas of responsibility:

  • Receiving HR related inquiries from J&J employees via multiple channels (phone, email, fax, web-form, chat), clarifying the need, answering the inquiries and assisting in the resolution of concerns
  • Fully documenting all cases in case management application
  • Escalating complex transactions for resolution or contact with third-party vendors as appropriate.
  • Escalating client service issues to Contact Center Team Lead, supervisor or manager as necessary 

HR Contact Specialist with French

Your skills

  • Fluent knowledge of English and French
  • Excellent customer service skills
  • Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance
  • Strong organization skills and attention to detail 
  • Ability to prioritize workload and provide timely follow-up and resolution

What you can gain

  • A challenging and interesting job in one of the biggest global healthcare companies
  • Extensive long-term opportunities for personal and professional development
  • Healthy and active work environment
  • Competitive salary based on experience and comprehensive benefits package:
    • 5 weeks of vacation, home office, flexible working hours, sick days
    • Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card
    • Contribution for: Prague public transportation, language study, illness leave, pension contribution,
    • Refreshment in the workplace, company gym, free sport activities, corporate events 

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